How to Navigate Our Client Portal
Frequently Asked Questions
Your client portal is the control center for your visual media. Schedule shoots, download assets, edit property details, and customize marketing materials—all in one place. Update listings, adjust property websites, and access high-quality visuals with ease. Need a quick guide? Explore the FAQs below or watch our step-by-step video tutorials.
How do I place an order for a photoshoot?
[00:00 – 01:30] (Video: Navigating Our Client Portal)
Go to the dashboard and select a residential listing package. Enter the property address, confirm the location, and provide square footage. Choose whether the home is vacant, occupied, or staged. Add any access details, such as lockbox codes or special instructions.
What add-ons are available when placing an order?
[01:30 – 03:00] (Video: Navigating Our Client Portal)
Add-ons include virtual staging, priority rush editing, and a marketing kit with templates for flyers and social media. Select additional services before proceeding to checkout.
How do I schedule a photoshoot?
[03:00 – 04:00] (Video: Navigating Our Client Portal)
After choosing your package and add-ons, select an available date for the shoot. Make sure the home is clean and ready. You’ll receive a confirmation email with a guide on how to prepare and a link to reschedule if needed.
How do I access my photos and marketing materials?
[04:00 – 06:00] (Video: Navigating Our Client Portal)
You’ll receive an email when photos are ready, typically within 48 hours. Log into the client portal, navigate to your Active Listings. Open your listing to see photos, property website, and marketing templates.
How do I customize my Single Property Website?
[06:00 – 07:30] (Video: Navigating Our Client Portal)
Each listing includes a customizable property website. Change themes, hide the header, adjust the image gallery style, and modify the hero slideshow animation speed.
How do I update property details?
[07:30 – 08:30] (Video: Navigating Our Client Portal)
Edit the listing’s status (on/off market), bedrooms, bathrooms, and year built. This information auto-populates into templates for flyers and social media posts.
How do I add a property description?
[08:30 – 09:30] (Video: Navigating Our Client Portal)
Enter a description in the Property Description field. This text carries over to marketing templates.
How do I create flyers and social media templates?
[09:30 – 10:30] (Video: Navigating Our Client Portal)
Choose a flyer template, and it will automatically pull in listing details and images. You can swap out photos and add an agent logo if uploaded in your profile.
How to Manage Your Media in Your Dashboard
How do I log into the client portal?
[00:01 – 00:15] (Video: Managing Your Media & Property Website)
Go to architecturalstorytelling.com, click on Client Portal, and sign in using your email address to access your dashboard.
How do I find my listing and manage my media?
[00:15 – 00:30] (Video: Managing Your Media & Property Website)
After logging in, locate your active listing on the dashboard. Click on the property address to open the order details.
How do I download my listing video?
[00:30 – 00:50] (Video: Managing Your Media & Property Website)
Click View Listing, find your video, and select Download. The file will be saved to your computer’s Downloads folder.
How do I upload my video to YouTube?
[00:50 – 01:20] (Video: Managing Your Media & Property Website)
Go to YouTube.com, click Create → Upload Video, then drag and drop the downloaded file into the upload box. Add a title and description, then hit Save.
How do I get the direct video link for sharing?
[01:20 – 01:40] (Video: Managing Your Media & Property Website)
In the client portal, locate the video embed code and direct video link. Copy and paste the link to share the video.
How do I customize the domain for my property website?
[01:40 – 02:10] (Video: Managing Your Media & Property Website)
Click Customize Domain in the property website settings. The system will auto-populate an address (e.g., 821SantaFeDrive.com). If available, proceed to checkout to purchase the domain.
How do I customize my property website?
[02:10 – 02:40] (Video: Managing Your Media & Property Website)
In the Property Website Editor, switch between branded and unbranded versions, view analytics, and modify the page layout.
How do I remove branding and white-label my property website?
[02:40 – 03:10] (Video: Managing Your Media & Property Website)
Scroll down to the footer settings in the property website editor. Uncheck the branding and disclaimer options, enter a custom disclaimer, and hit Save. Your changes will reflect on the live site.
Stripe Climate
Why We Are Different.
At Architectural Storytelling, we proudly contribute 1% of our revenue to carbon removal.
Architectural Storytelling is part of Stripe Climate, a coalition of businesses accelerating carbon removal. We believe businesses play a critical role in helping fight climate change. We’re proud to fund next-generation carbon removal. Removing CO₂ from the atmosphere is critical to counteract climate change, but the technology is currently lagging behind. We proudly contribute 1% of our revenue to carbon removal. A fraction of every purchase from Architectural Storytelling helps new carbon removal technologies scale.
phone: 1-720-773-0123
